Ceramic, Gold

• All pieces are crafted using the casting technique, one of the traditional ceramic methods.
• Due to the handmade nature of ceramics, slight variations in size, angle, gold lining, and drawings may occur, making each piece truly unique.
• The natural properties of clay and glaze may result in black specks or white pinholes on the surface, which are not considered defects.
• Made with real gold, these items are not suitable for use in microwaves, dishwashers, or ovens. To maintain the gold's luster, please clean using a soft sponge or silicone scrubber.
• As these are not heat-resistant ceramics, they cannot be used directly on gas stoves, induction cooktops, or radiant heaters.

We take great pride in offering exquisite handcrafted items that require careful attention to detail. As each piece is made to order, please allow approximately 2-3 weeks for production and delivery. We ship via trusted carriers to ensure your products arrive safely and promptly.

• Production Time: All items are individually crafted upon order, requiring 2-3 weeks for completion.
• Shipping Time: Delivery times vary depending on your location, but typically range from 5-7 business days after dispatch.
• International Shipping: We offer international shipping, with delivery times and fees determined at checkout based on the destination.
• Packaging: Each item is packaged with utmost care to ensure its safe arrival, using eco-friendly materials where possible.

We believe in the uniqueness and craftsmanship of each handmade piece. Due to the artisanal nature of our products, we do not offer refunds or exchanges for reasons of change of mind. Each item is meticulously created by hand, which means slight variations in color, texture, and finish are inherent to the process and contribute to the individuality of the piece. These variations may include:

• Subtle marks or traces of glaze, application solutions, or natural imperfections from the crafting process.
• Irregularities in the surface or small bubbles, which are part of the charm of handcrafted ceramics, glass, or metalworks.
• Variations in color or texture due to the natural properties of the materials used.

These characteristics should be celebrated as they reflect the human touch and the artisanal process behind every creation. We believe that accepting these nuances is an integral part of appreciating the beauty and authenticity of handcrafted artworks.

• Damaged or Defective Items: In the unlikely event that your item arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a return or exchange at no additional cost to you, provided the item is in its original condition.
• Refunds: We offer a full refund for items that are returned within 14 days of receipt. Items must be returned in their original condition and packaging. Refunds will be processed to the original payment method within 7 business days of receiving the returned item.

We thank you for supporting artisanal craftsmanship, and we hope you enjoy the unique qualities of each piece, which embody the essence of true handmade artistry.